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Here's what you get from the Rental Program:
CallWorks CMS or Mini System: CallWorks CMS 4-12 line and Mini 4 line systems are state of the art Incoming Call Management systems. It is designed to connect between the telephone lines from the Telephone Company and your phone system. CallWorks automatically answers incoming calls when telephone staff is busy. The systems will place callers in a hold queue and will play music, advertisement or reminders to keep callers informed and entertained. While CallWorks presents the longest held call to an available staff to answer, staff will answer one call at a time.
With CallWorks, callers to your business will no longer experience extensive ringing nor will they get interrupted for answering another call. Staff will handle calls in a more orderly and efficient manner, without stress or interruption. See the CallWorks Feature List for more information. Return to list
Three Custom Messages: Your CallWorks will be preloaded with three professionally recorded messages from your scripts. We recommend the following:
Greeting Message is usually used to identify your organization. Some businesses use this message to prepare callers with credit card or purchase order information before a live agent answers their call.
Reminder Message is used to reassure callers waiting in the hold queue. It plays repeatedly with music in between, until a live agent answers the call.
Night Closing Message is used to inform callers that your operation is closed. The system will disconnect callers automatically after the night message finishes playing.
The total time to play these three messages will be 60 seconds. When designing message scripts, the rule of thumb is two words per second. You can send us the contents. Our professional scriptwriter will edit your messages, to fit them into the time slot. Return to list
One Choice of Licensed Music: Whether you prefer classical, jazz or soft rock, we have 17 categories of licensed music for you to choose from. Callers will hear your music selection between repeats of the reminder message. We will also change the music for you as many times as you like at a nominal service fee. We will remotely upload the new selection to your system within 24 hours once we receive your order. Return to list
Music-On-Hold Output to the Phone System: When you manually put callers on hold, do they hear silence? Traditionally, one can get a Music-On-Hold vendor to provide a box that plays music to callers who are being placed on hold. This function alone may cost $50 or more a month. Now, included in your CallWorks is a ready-made music source, which can connect to your telephone system, to provide the same function at no additional cost. Return to list
Professional Technical Support: Our experienced Technical Support team will provide help and updates on your CallWorks equipment. You can call our Technical Support center from Monday to Friday, 9:00 am to 5:00 pm. For after hours support, you can send us an email. Our support staff will respond within 24 hours. You can also visit the Frequently Asked Questions of our web site. Return to list
Maintenance & Repair: In the unlikely event that your CallWorks require service, we will send you a replacement unit to minimize disruption of service. Replacement process will be quick and simple. Contact our Technical Support center if you suspect your CallWorks is not functioning properly and we'll look after the rest. Return to list
CMS Traffic Report: CallWorks CMS 12-line system provides reports on how calls are answered at your office. It provides statistics on incoming calls, calls that are placed on hold, calls that hang up and many more. It helps you make educated decisions on hours of operation as well as staff and phone line requirements. Return to list
Handles 4 to 12 telephone lines
* Available on CMS only